How much are shipping costs? What is your return policy?
Shipping is $15.95 for orders under $200; shipping is free for orders of $200 or more. For more information on shipping, and for our complete return policy, visit our shipping and returns page.

How do I install my new chandelier?
Chandelier installation is fairly simple and straightforward, although you must always exercise caution when working with electricity. All of our chandeliers come with a detailed installation manual. If you are uncomfortable working with electricity, an electrician or contractor should be able to install your chandelier in a relatively short time.

When installing your chandelier, as when working with all electrical fixtures, turn off the power to your home at the service panel. Check to make sure the circuit is off, and use an electrical testing tool to make sure the electricity is off. Once it is safe to work with the fixture, you will most likely wire it in the same way the old fixture came out. White wires connect to white wires, black to black. You may find making a diagram useful if the wiring looks more complicated.

Note: Chandelier Warehouse is not responsible for any injury or fatality that results from installing electrical fixtures. Always exercise caution when working with electricity.

Are chandelier heights adjustable?
Yes! The wide majority of our hanging light fixtures come with a 10’ wire and 6’ chain for a wide range of hanging heights. Some of our pendant lights come with extension poles for a more solid look. Several extension poles, available in sizes of 12” and 6”, allow for customizable heights.

How do I choose what size chandelier is right for my room?
At Chandelier Warehouse, we offer general guidelines for sizing chandeliers for your space. Visit our Chandelier Size page for this information.

How do I clean and care for my chandelier?
Most chandeliers require a thorough cleaning on average of once a year, and can be cleaned with a mild detergent and water. For detailed cleaning instructions, visit our Chandelier Cleaning page.

Who can I contact for assistance in purchasing a chandelier?
At Chandelier Warehouse, we offer the best customer service in the industry. Our representatives are available seven days a week from 7:00 a.m. to 7:00 p.m. PST. Contact us by phone at (760)494-0290, or visit our contact page to contact us by e-mail.